CAIT – Survey Form Respondant detailsPhone*Name* First Last Type of company*Proprietor ship/ Single OwnerPartnershipPrivate Limited/ LLP etc.Address* Street Address Address Line 2 City State / Province / Region ZIP / Postal Code AfghanistanÅland IslandsAlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAntarcticaAntigua and BarbudaArgentinaArmeniaArubaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBoliviaBonaire, Sint Eustatius and SabaBosnia and HerzegovinaBotswanaBouvet IslandBrazilBritish Indian Ocean TerritoryBrunei DarussalamBulgariaBurkina FasoBurundiCambodiaCameroonCanadaCape VerdeCayman IslandsCentral African RepublicChadChileChinaChristmas IslandCocos IslandsColombiaComorosCongo, Democratic Republic of theCongo, Republic of theCook IslandsCosta RicaCôte d'IvoireCroatiaCubaCuraçaoCyprusCzech RepublicDenmarkDjiboutiDominicaDominican RepublicEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEswatini (Swaziland)EthiopiaFalkland IslandsFaroe IslandsFijiFinlandFranceFrench GuianaFrench PolynesiaFrench Southern TerritoriesGabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuernseyGuineaGuinea-BissauGuyanaHaitiHeard and McDonald IslandsHoly SeeHondurasHong KongHungaryIcelandIndiaIndonesiaIranIraqIrelandIsle of ManIsraelItalyJamaicaJapanJerseyJordanKazakhstanKenyaKiribatiKuwaitKyrgyzstanLao People's Democratic RepublicLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacauMacedoniaMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMartiniqueMauritaniaMauritiusMayotteMexicoMicronesiaMoldovaMonacoMongoliaMontenegroMontserratMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNew CaledoniaNew ZealandNicaraguaNigerNigeriaNiueNorfolk IslandNorth KoreaNorthern Mariana IslandsNorwayOmanPakistanPalauPalestine, State ofPanamaPapua New GuineaParaguayPeruPhilippinesPitcairnPolandPortugalPuerto RicoQatarRéunionRomaniaRussiaRwandaSaint BarthélemySaint HelenaSaint Kitts and NevisSaint LuciaSaint MartinSaint Pierre and MiquelonSaint Vincent and the GrenadinesSamoaSan MarinoSao Tome and PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSint MaartenSlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth GeorgiaSouth KoreaSouth SudanSpainSri LankaSudanSurinameSvalbard and Jan Mayen IslandsSwedenSwitzerlandSyriaTaiwanTajikistanTanzaniaThailandTimor-LesteTogoTokelauTongaTrinidad and TobagoTunisiaTurkeyTurkmenistanTurks and Caicos IslandsTuvaluUgandaUkraineUnited Arab EmiratesUnited KingdomUnited StatesUruguayUS Minor Outlying IslandsUzbekistanVanuatuVenezuelaVietnamVirgin Islands, BritishVirgin Islands, U.S.Wallis and FutunaWestern SaharaYemenZambiaZimbabwe Country Gender*MaleFemaleAge*Profiling the Respondent & BusinessCan you please tell me your designation?*Owner / ProprietorManagerStore / Business In-chargeSmall Scale ManufacturerType of Business*RetailerWholesalerDistributor / DealerSmall Scale ManufacturerSelect the best that describes the majority type of your business.In which all categories do you deal in? FMCG Beauty & Personal Care Stationery & Office Supply Fashion Electronics Home & Living Sports & Fitness Toys Pharmacy – Prescription Drugs Sanitary Fittings & Sanitary Ware Flooring, Tiles & Marbles Hardware Bicycle & Bicycle parts Tyre Auto Parts and Accessories Jewellery (Gold, silver etc.) Do you use digital / online solution for business operation?YesNoBusiness Operations - Inventory management, Borrowing credit (Working Capital Loans, etc.), Insurance, GST Filing, Any other area where digital solution is used Which digital / online solution do you use?Kindly specify the name of the digital / online solution which you use.Online/ digital B2B platform AwarenessWhich Online/ digital B2B platform/ online purchasing / selling apps/ sites are you aware of that are meant for business users like you? - Select One which is at Top of your MindUdaanShopXAmazon BusinessBigbasket HoReCaNinjacartJumbotailJioMartIndiamartPower2SMEmJunctionmJunctionMoglixInfra.marketGeMNoneWhich Online/ digital B2B platform/ online purchasing / selling apps/ sites are you aware of that are meant for business users like you? - Select Multiple - Unaided Awareness Udaan ShopX Amazon Business Bigbasket HoReCa Ninjacart Jumbotail JioMart Indiamart Power2SME mJunction mSupply Moglix Infra.market GeM Which of the following statements is applicable to you?I have never browsed / opened and transacted from any Online / digital B2B platform / online commerce platformI purchase / sell on Online/ digital B2B platform / online commerce platformsI only browse Online / digital B2B platform platforms but have not transactedOnline / digital B2B platform Browsers - People who open to check / eDiscoveryWhich all activities do you do while browsing / checking Online/ digital B2B platforms? To check various products and their features To check for prices To check for suppliers / sellers in my region To check for competition products / pricing To source contact numbers of suppliers / sellers Online/ digital B2B platform non-UsersWhat are the barriers for purchasing / selling product from Online / digital B2B platforms? Don't want to hamper my relationship with existing vendors Don't trust payments on online platform Limited product/ brand availability on Online / digital B2B platform Service of Online / digital B2B platform not available in my region High minimum order quantity Higher price compared to my existing vendors Poor logistics support Lack of credit options Lack of Feet on Street Support Complicated on boarding Lack of Sales & Marketing support / Limited lead generation Will not get target customers Delay on payment credit Issue with return orders Issue with customer support Lower margins as Online/ digital B2B platform demands higher discount for customers Don't trust data privacy / security on information exchanged on online platform How willingly are you to purchase / sell goods from Online / digital B2B platform?Most LikelySomewhat LikelyNeither Likely nor UnlikelySomewhat UnlikelyMost UnlikelyWhich of the below value-added services are you willing to pay for your business? eCataloging (digital menu for products) for their customers for their own inventory eCataloging (digital menu for products) for their customers for their suppliers' inventory Loans (Working Capital / Others) PoS Terminals / Digital Payment Support Inventory Management Service Taxation Support Lead Generation/ Sales & Marketing Last Mile Delivery Support for Customer Orders Insurance What will make you join Online/ digital B2B platform to start purchasing / selling products on it? Better prices compared to existing vendors No minimum order quantity Logistics support Wider brand/ product availability Feet on Street support Onboarding support Credit support Easy to understand UI / UX Vernacular support on app Lead Generation/ Sales & Marketing Access to target customers Good margins i.e., appropriate discounts depending on size of order How much are you willing to pay monthly?In INRHow much are you willing to pay annually or one time fixed?In INRHow long have you been purchasing or selling products from Online / digital B2B platform?Less than 1 month1.1 to 6 months6.1 to 12 monthsMore than 12 monthsOnline / digital B2B platform usersHow frequently do you purchase or sell products from Online / digital B2B platforms?Once a day2-3 times a weekOnce a weekOnce in 2 weeksOnce a monthOnce in 2 or more monthsWhat motivated you to purchase or sell products from Online / digital B2B platform? Better pricing Faster delivery Ease of onboarding Feet on Street Support Better product quality High credit period Wider product / brands choice Logistics support Reliability / Consistency in service Ease of ordering Ability to order anytime/ anywhere Stock-out/lack of availability of product with existing vendors during CoVID Better customer support Better access to target customers Better margins Higher volumes Lead Generation/ Sales & Marketing Recommendation by family / friends What is your average order value for purchase or sell from Online / digital B2B platforms?Less than INR 1000Between INR 1,000 to 5,000Between INR 5,001 to 10,000Between INR 10,001 to 20,000Between INR 20,001 to 50,000Between INR 50,001 to 1,00,000More than INR 1 lakhHave you stopped using one Online / digital B2B platforms that you were using earlier?YesNoWhat were the key reasons for the stopping using the platform? High pricing Bad credit terms Non timely delivery / Logistics support Lack of Feet on Street support Lesser product / brand offering Lower product quality Feel that data privacy / security on information exchanged on online platform is not good Don't trust payments on online platform due to bad experience Deep Dive into Credit needHave you ever availed any finance / credit / loan facility for your business needs? I have taken a credit/ loan facility from a bank / NBFC etc. (organized sources) I have availed finance / loan / credit from unorganized sources Never required / taken State the preference of these loan product - Overdraft facility on current accountHighly PreferredSomewhat preferredNeutralSomewhat not preferredNot at all preferredIf needed now, what type of loans would you prefer? Working Capital Loans Personal Loans Scooter / Bike Loans Gold Loans Other What alternate forms of financing you undertake, and what is the interest you pay?Alternate Forms Eg:- Chit funds or Kameti, Borrowing from unorganized lenders / local munshis / creditors, Family& friends, etc. - Please mention the interest rate in %State the preference of these loan product - Cash Credit LoanHighly PreferredSomewhat preferredNeutralSomewhat not preferredNot at all preferredState the preference of these loan product - Bills DiscountingHighly PreferredSomewhat preferredNeutralSomewhat not preferredNot at all preferredState the preference of these loan product - Short term / 100 day loanHighly PreferredSomewhat preferredNeutralSomewhat not preferredNot at all preferredState the preference of these loan product - Bank GuaranteeHighly PreferredSomewhat preferredNeutralSomewhat not preferredNot at all preferredState the preference of these loan product - Letter of CreditHighly PreferredSomewhat preferredNeutralSomewhat not preferredNot at all preferredState the preference of these loan product - Gold loanHighly PreferredSomewhat preferredNeutralSomewhat not preferredNot at all preferredState the preference of these loan product - Secured term loanHighly PreferredSomewhat preferredNeutralSomewhat not preferredNot at all preferredState the preference of these loan product - Loans to purchase commercial vehicle / construction equipmentHighly PreferredSomewhat preferredNeutralSomewhat not preferredNot at all preferredWhat is the average credit period in number of days do you get from your seller?Please enter a number from 1 to 10000.Mention Number of DaysAnd how much credit period is expected by you?Please enter a number from 1 to 100000.Mention Number of DaysIf you will start getting credit period as expected by you, to what extent do you agree that your purchases will increase?Strongly AgreeAgreeNeither agree nor disagreeDisagreeStrongly DisagreeDo you offer any credit period to your customers / buyers?YesNoHow many average days of credit do you offer to your customers / buyers?Mention Number of DaysTo what extent do you agree with, if you will increase / start giving credit period to your customers / buyers, then it will increase your sales?Strongly AgreeAgreeNeither agree nor disagreeDisagreeStrongly DisagreeDeep Dive into LogisticsWhich current modes of logistics do you use from transporting your goods / products to out of this city? Traditional Modes (rail/ road/ courier etc.) eLogistics apps Which providers do you work with?You can write multiple namesRank this service - [Doorstep delivery in my pin-code / my premises] - in terms of your business needPlease enter a number from 1 to 6.Enter Number between 1 to 6 where 1 stands for Highest Rank, 2 stands for Second Highest, and so on till Rank 6.Rank this service - [Doorstep pick up for customer orders in my pin-code/ my premises] - in terms of your business needPlease enter a number from 1 to 6.Enter Number between 1 to 6 where 1 stands for Highest Rank, 2 stands for Second Highest, and so on till Rank 6.Rank this service - [Shorter O2D time (O2D - Order to delivery)] - in terms of your business needPlease enter a number from 1 to 6.Enter Number between 1 to 6 where 1 stands for Highest Rank, 2 stands for Second Highest, and so on till Rank 6.Rank this service - [Lower cost of delivery] - in terms of your business needPlease enter a number from 1 to 6.Enter Number between 1 to 6 where 1 stands for Highest Rank, 2 stands for Second Highest, and so on till Rank 6.Rank this service - [Order tracking facility] - in terms of your business needPlease enter a number from 1 to 6.Enter Number between 1 to 6 where 1 stands for Highest Rank, 2 stands for Second Highest, and so on till Rank 6.Rank this service - [Insurance of goods / products] - in terms of your business needPlease enter a number from 1 to 6.Enter Number between 1 to 6 where 1 stands for Highest Rank, 2 stands for Second Highest, and so on till Rank 6.Need-gap AssessmentHere is a list of aspects with us that are been told to us by other people like you. Can you please tell us, how important are these for you on a scale of 1-5 where 5 means Extremely Important, 4 means Somewhat Important, 3 means Neutral or Neither Important nor Unimportant, 2 means Somewhat not Important, 1 means Not at all Important.Better pricingPlease enter a number from 1 to 5.Faster deliveryPlease enter a number from 1 to 5.Better product qualityPlease enter a number from 1 to 5.Credit periodPlease enter a number from 1 to 5.Discovery of new products in marketPlease enter a number from 1 to 5.Logistics support / Last Mile DeliveryPlease enter a number from 1 to 5.Ease of orderingPlease enter a number from 1 to 5.Ability to order anytime / anywherePlease enter a number from 1 to 5.Better access to target customersPlease enter a number from 1 to 5.Better marginsPlease enter a number from 1 to 5.Higher volume salesPlease enter a number from 1 to 5.Credit/ Finance/ Loan for Business needsPlease enter a number from 1 to 5.Availability of more seller options for competitive pricingPlease enter a number from 1 to 5.Promoting / Increasing SalesPlease enter a number from 1 to 5.Single source of purchase for different productsPlease enter a number from 1 to 5.Better / increasing reach for businessPlease enter a number from 1 to 5.Better / increasing reach for businessPlease enter a number from 1 to 5.Presence on digital platformPlease enter a number from 1 to 5.Online buying / selling of productsPlease enter a number from 1 to 5.Wider ReachPlease enter a number from 1 to 5.Availability / sourcing of Branded productsPlease enter a number from 1 to 5.My Product AwarenessPlease enter a number from 1 to 5.e-Cataloguing / digital menu for productsPlease enter a number from 1 to 5.Digital Payment SupportPlease enter a number from 1 to 5.Taxation SupportPlease enter a number from 1 to 5.Inventory ManagementPlease enter a number from 1 to 5.Lead Generation / Sales & MarketingPlease enter a number from 1 to 5.InsurancePlease enter a number from 1 to 5.How satisfied are you with the aspects below at present on a scale of 1-5 where 5 stands for Extremely Important, 4 stands for Somewhat Satisfied, 3 for Neither Satisfied nor dis-satisfied, 2 for Somewhat dis-satisfied and 1 for Extremely dis-satisfiedBetter pricingPlease enter a number from 1 to 5.Faster deliveryPlease enter a number from 1 to 5.Better product qualityPlease enter a number from 1 to 5.Credit periodPlease enter a number from 1 to 5.Discovery of new products in marketPlease enter a number from 1 to 5.Logistics support / Last Mile DeliveryPlease enter a number from 1 to 5.Ease of orderingPlease enter a number from 1 to 5.Ability to order anytime / anywherePlease enter a number from 1 to 5.Better access to target customersPlease enter a number from 1 to 5.Better marginsPlease enter a number from 1 to 5.Higher volume salesPlease enter a number from 1 to 5.Credit / Finance/ Loan for Business needsPlease enter a number from 1 to 5.Availability of more seller options for competitive pricingPlease enter a number from 1 to 5.Promoting / Increasing SalesPlease enter a number from 1 to 5.Single source of purchase for different productsPlease enter a number from 1 to 5.Better / increasing reach for businessPlease enter a number from 1 to 5.Presence on digital platformPlease enter a number from 1 to 5.Online buying / selling of productsPlease enter a number from 1 to 5.Wider ReachPlease enter a number from 1 to 5.Availability / sourcing of Branded productsPlease enter a number from 1 to 5.My Product AwarenessPlease enter a number from 1 to 5.e-Cataloguing / digital menu for productsPlease enter a number from 1 to 5.Digital Payment SupportPlease enter a number from 1 to 5.Taxation SupportPlease enter a number from 1 to 5.Inventory ManagementPlease enter a number from 1 to 5.Lead Generation / Sales & MarketingPlease enter a number from 1 to 5.InsurancePlease enter a number from 1 to 5.
